I've Never Felt So Useless...

Okay, so I didn't intend on writing a depressing blog again. I actually don't know how this blog will end up. I'm thinking that it will just be sort of informative.
So I've always been told that I'm an easy person to talk to. A good person to lean on, but every time someone comes to me, I dread the experience. Not because I hate being that person, no it's an honor to be someone that trusted. I hate it because I can't help. It doesn't matter how good I am at listening, it doesn't matter how much I want to be able to help, I can't. I can never find a way to help anyone solve their broken hearts, their pains and sorrows, their torn lives. I listen, I listen intently, I know that, but what else? What else can I do for that person that comes into my arms looking for support? If all I can do is give them a shoulder to cry on, then I don't know if I want to be that kind of person anymore. If that is the extent of my help, then I never knew how useless I was. I know that I can't fix everyone up, I know that I can't always help, but if I just had an option to go towards. "What can I do?" I despise that question, because the person crying doesn't want to tell you, and you obviously don't know. That question gets us no where at all and I never am able to help even after I've asked it. How do I help someone whose heart is broken, whose family is falling apart, whose mind is in shambles, whose health is freakin crap right now? Is listening seriously the only thing I can do for them? I want to be able to do more than I am now, but I don't know where to head towards.